Returns & Exchanges Policy
Customer satisfaction is at the core of Alaska Fur Gallery’s business practice. We aim to excel your expectations – if by any reason you are not satisfied with your purchase, we are glad to accept returns of saleable merchandise for a full refund or exchange. Refunds are credited back in their original form of payment. Under this policy, the following rules apply:
Returns are accepted within 48 hours of receipt of purchase
(if your purchase was mailed to you, the 48-hour return policy does not go into effect until the shipper, UPS / USPS, provides us with delivery confirmation)
Returned merchandise should be in the same condition as when you received it (unworn, undamaged saleable, with ALL original tags still attached. Removal of ANY original tags forfeits the customer’s eligibility for a return.
It is the customer’s sole responsibility to communicate their dissatisfaction, if any, to Alaska Fur Gallery, Inc. immediately. Unless under extenuating circumstances, Alaska fur Gallery, Inc. assumes that, if no contact is made by the customer after the receipt of their purchase, the customer is satisfied.
Alaska Fur Gallery, Inc. reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition
Please allow for 10-14 business days for your return to process.
Returning by Mail
Eligible merchandise may be returned free of charge when all the criteria has been met under our Returns & Exchanges Policy.
Contact our Customer Service line to process your return: 1-888-722-3877
An Alaska Fur Gallery, Inc. employee will process your return by gathering necessary information, i.e. your name, shipping address, receipt number, etc.) Once approved, you will then receive a printable UPS Return Label via e-mail. Place your product back in it’s original packaging, if possible, or otherwise a similar in weight box. Include all document(s) requested by the Alaska Fur Gallery, Inc. employee and seal the package properly for shipment. Attach the printed UPS Return Label to the package and drop it off at your nearest UPS Store.
In accordance with CPI Compliance, we are not legally allowed to reserve or record your personal credit card / bank information for future use or purchasing-convenience. Therefore, your refund will be processed manually, over the phone, by an authorized representative of Alaska Fur Gallery, Inc. For security measures, once your refund has been processed, the information you provided to the representative is automatically deleted"